Reference

Open Your Account Under Local Rules

Your account terms, privacy choices, payment records, and category rules sit on this Legal page before you enter the lobby; access depends on local law and is available…

Local-law accessWallet record checksCookie controlsAccount security steps
mpo7 Open Your Account Under Local Rules
CONTACT PATHS

Reach Our Legal Desk Fast

Legal questions should reach the team that can act on account records, not a general inbox that sends you in circles. Use live chat for quick routing, email for document requests, and WhatsApp when you need a status check during support hours. We answer in English for Indonesia, use WIB time, and ask for your username plus the wallet rail only when it is needed to find the correct record.

Team online

Live chat routing

Open chat from Account > Help > Legal Request between 09:00 and 23:00 WIB. We ask for your username, issue type, and whether the record involves DANA, OVO, GoPay, or QRIS.

Email document path

Send document or data requests to [email protected] with your username and a short reason. Do not send card photos; for wallet issues, share the transaction time and rail name only.

WhatsApp status checks

Use WhatsApp from the support menu when an existing legal request needs a status check. We confirm the ticket number first, then point you back to email if written consent is required.

ACCOUNT CARE

Control Your Data And Account Access

Your legal record is handled through account steps we can verify: login, profile detail, wallet rail, device session, and support ticket.

Data we hold

We keep account name, login signals, wallet references, and category activity needed to run the account and answer legal requests. Game titles such as Bingo or Auto Roulette may appear only as activity labels.

Cookie choices

Cookie settings are managed from Account > Privacy > Cookie Choices. You can change browser-based choices there, though required session cookies still run so login, wallet checks, and fraud checks work correctly.

Security checks

New device access may trigger a code check or a profile confirmation step. If your phone changes, go to Account > Profile > Security before asking support to update access records.

Record retention

We retain account and wallet records for operational, dispute, and legal reasons, then reduce or remove data when it is no longer needed. Exact timing can vary by record type and law.

Correction requests

Ask for a correction by emailing [email protected] from the address linked to your account. Include the field you want checked, the right value, and any DANA, OVO, GoPay, or QRIS reference.

Access requests

To request a copy of your account record, start at Account > Help > Legal Request. We verify the account first, then explain what can be shared and what must stay restricted.

Check Your Legal Questions Before Joining

These answers cover the legal steps you are most likely to search before opening an account or asking for a wallet record. We focus on access rules, privacy choices, cookies, payment references, and support routes. If your case involves local eligibility, we will ask where the account is being accessed and apply service only where local law permits.

Your account is covered by our terms, privacy rules, cookie choices, and wallet record policy. Access depends on local law, and we provide service only where local law permits.

Yes. Start from Account > Help > Legal Request or email [email protected]. We verify your account first, then explain which records can be shared and which are restricted for security or legal reasons.

Wallet references are tied to your account history so we can trace deposits, withdrawals, and disputes. We normally need the rail name, transaction time, and account username, not full wallet screenshots.

Go to Account > Profile and check what can be edited directly. For locked fields, email [email protected] with the field name, the correct value, and a short reason for the change.

We use required cookies for login, session safety, wallet checks, and fraud controls. Optional browser choices can be managed from Account > Privacy > Cookie Choices when you are signed in.

Access and eligibility depend on local law. If we cannot provide service where you are, or if account checks fail, we may restrict access and explain the available support path.

Use [email protected] for disputes that need written handling. Include your username, ticket number if you have one, the date of the issue, and any DANA, OVO, GoPay, or QRIS reference.